link alternatifPrivacy Policy
This page describes what we collect when you use link alternatif and how we keep that data protected. We collect personal information only to operate your account, process payments, verify your identity, and comply with anti-fraud and anti-money-laundering rules. We do not sell your data to third parties.
Our link alternatif platform handles your information across multiple systems — account login, payment processing, KYC verification, and customer support. Each system applies encryption and access controls so your data is protected at every step. This policy explains what we collect, how we use it, and what rights you have.
If you have questions about how we handle your data, contact our support team through in-app chat, email, or phone in English and Indonesian. You can also request a data export or account deletion at any time.
What we collect on link alternatif
We collect your email address, password, and full name when you open an account on link alternatif. We also collect your phone number if you provide it for two-factor authentication or support contact. This information is required to create your account and send you login notifications and support messages.
During KYC verification, we collect a government-issued photo ID and a proof of address. We use these documents to confirm your identity and prevent fraud. We store these documents in a restricted zone with access limited to our verification staff. We do not use them for any other purpose.
When you deposit or withdraw funds, we collect payment method details — your bank account number, e-wallet identifier, or QRIS reference. We tokenize this information so we store a reference that payment providers recognize, not the actual credential. This protects your payment data from unauthorized access.
We collect transaction history — deposits, withdrawals, game sessions, and bets. We use this data to calculate your account balance, process withdrawals, and detect fraud. We also collect device information — your phone model, operating system, browser type, and IP address — to optimize our link alternatif app and detect unauthorized access.
How we use your data on link alternatif
We use your email and password to authenticate your login and send you account notifications. We use your phone number for two-factor authentication if you enable it. We use your KYC documents to verify your identity before processing your first withdrawal.
We use your transaction history to calculate your account balance, process deposits and withdrawals, and detect fraud. We use your device information to optimize our link alternatif app for your phone model and operating system, and to detect unauthorized access from unfamiliar devices.
We use your data to comply with anti-fraud and anti-money-laundering rules. We may share your data with payment providers, KYC verification services, and fraud-detection services. These third parties are bound by confidentiality agreements and use your data only for the purposes we specify.
We do not use your data for marketing. We do not send you promotional emails or SMS unless you opt in. We do not sell your data to third parties. We do not use your data to build profiles about your interests or behavior outside link alternatif.
- Tokenization
- We convert your payment details into a reference code that payment providers recognize. We never store your actual card or wallet credential.
- Encryption
- We use SSL/TLS encryption for all data in transit. Passwords are hashed using a salted algorithm so we cannot read them.
- Access control
- Only authorized staff can access sensitive data like KYC documents. Access events are logged for audit.
Third-party processors and data location
We use third-party services to process payments, verify identity, and detect fraud. These services include payment gateways, KYC verification providers, and fraud-detection platforms. We share only the data necessary for each service to perform its function.
Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using link alternatif, you consent to this transfer. We apply the same security standards to data stored outside your jurisdiction as we do to data stored locally.
We do not transfer your data to countries with weaker data protection laws. We use standard contractual clauses and data processing agreements to ensure third-party processors meet our security standards.
Your rights on link alternatif
You have the right to access your data. You can request a data export through our support team, and we will provide a copy of all personal information we hold about you within 10 business days.
You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it through your account settings. If your KYC documents are outdated, you can upload new ones through the verification page.
You have the right to delete your data. You can request account deletion through our support team. We will delete your personal information within 30 days, except where we are required by law to retain it for anti-fraud or anti-money-laundering purposes. If you have an outstanding withdrawal or pending dispute, we will retain your data until the matter is resolved.
You have the right to object to data processing. If you believe we are using your data in a way that violates this policy, contact our support team. We will review your objection and respond within 10 business days.
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Request data export
Contact support through in-app chat. We will provide a copy of your data within 10 business days.
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Update your information
Edit your name, email, or phone through account settings. Upload new KYC documents if needed.
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Request account deletion
Contact support to delete your account. We will remove your data within 30 days unless we must retain it by law.
Cookies and tracking on link alternatif
We use cookies to store your login session on your device. These cookies allow you to stay logged in when you close and reopen the link alternatif app or browser. We do not use cookies to track your behavior outside link alternatif.
We do not use third-party tracking pixels or analytics services that identify you across websites. We use basic server logs to measure page load times and detect errors, but these logs do not contain personally identifiable information.
You can disable cookies in your browser settings, but this will log you out of link alternatif each time you close the browser. Our mobile app does not rely on cookies — it uses secure tokens stored locally on your device.
Data retention on link alternatif
We retain your account data for as long as your account is active. If you close your account, we retain your data for 7 years to comply with anti-money-laundering rules. After 7 years, we delete your personal information except where we are required by law to retain it.
We retain transaction history for 7 years. We retain KYC documents for 7 years. We retain device logs for 90 days. We retain payment processor records for the duration required by the payment provider, typically 3–7 years.
If you request account deletion before 7 years have passed, we will anonymize your data so it cannot be linked to you. We will retain anonymized data for compliance purposes, but it will not contain personally identifiable information.
Changes to this policy
We may update this privacy policy at any time. If we make material changes, we will notify you through your registered email and display a notice on link alternatif. Your continued use of the platform after the notice period constitutes acceptance of the new policy.
If you do not accept the new policy, you may close your account and request a withdrawal of your remaining balance. We will process your withdrawal according to our standard withdrawal procedures.
Contact link alternatif
If you have questions about this privacy policy or how we handle your data, contact our support team through in-app chat, email, or phone. We are available in English and Indonesian. We will respond to your inquiry within 5 business days.
If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction. Players from Jakarta, Surabaya, Bandung, and Medan can contact the relevant Indonesian data protection office. We will cooperate fully with any official investigation.
Summary
We at link alternatif collect personal information only to operate your account, process payments, verify your identity, and comply with anti-fraud rules. We encrypt all data in transit and at rest. We do not sell your data to third parties. We do not use cookies to track you outside link alternatif.
You have the right to access, correct, and delete your data. You can request a data export or account deletion through our support team. We will respond within 10–30 business days depending on the request. Our support team is available in English and Indonesian through in-app chat, email, and phone.
For more information about our data practices, visit our Terms of Use or contact our support team. We are committed to protecting your privacy and handling your data responsibly.